Bookings & Payments

How do I book?

Simply get in touch with your event details, including the date, location and approximate guest numbers. We’ll confirm availability and guide you through the next steps.

Is there a deposit?

Yes. A 50% non-refundable deposit is required to secure your booking. The remaining balance is due 2 weeks before your event, or 4 weeks before weddings.

Can you hold a date?

Due to high demand, we’re unable to hold dates without a deposit.

Is there a minimum spend?

Minimum spends may apply depending on the date, location and type of event. Please contact us with your details and we’ll advise.

Changes & Cancellations

Do you offer refunds?

We do not offer refunds. However, where possible, we’re happy to move your booking to a new date if we’re given at least 2 weeks’ notice and availability allows.

What if my guest numbers change?

Final numbers will be agreed ahead of your event. Increases may be accommodated where possible. Significant reductions cannot usually be refunded once preparations have begun.

Menus & Food

Can menus be customised?

Yes. Our menus can be tailored to suit your event, guest numbers and dietary requirements where possible.

Do menus ever change?

Our menus are shown as examples. As produce is sourced weekly, there may occasionally be small changes due to seasonality or availability. Any substitutions will always be of equal quality.

Do you provide plates and cutlery?

Wooden cutlery, palm leaf plates and white paper napkins can be provided at an additional cost if required.

Dietary Requirements & Allergies

Can you cater for dietary requirements?

We’re happy to offer vegetarian, vegan and gluten-free options. Please let us know of any requirements in advance.

What about allergies?

While we take great care, our food is prepared in an environment where cross-contamination may occur. For this reason, we’re unable to accommodate severe or specialist allergy requests. We cannot accept responsibility for reactions where we have not been informed in advance.

Is allergen information provided?

Yes. Allergy signage is provided with every graze, along with QR codes linking to our online menu.

Setup & Timings

How long does setup take?

Setup times vary depending on the size and style of your graze. We’ll always arrive with enough time to ensure everything is ready just before you’d like guests to enjoy it.

Do you provide service during the event?

Service is included as part of our wedding packages. For other events, our standard service includes delivery and setup only. If you’d like us to stay and provide service during your event, please get in touch and we’ll be happy to provide a quote.

How long can the food be left out?

For food safety reasons, grazing tables and platters should be consumed within 4 hours of setup. Any remaining food must be disposed of after this time in line with UK food standards.

Delivery, Travel & Parking

Do you charge for travel?

Yes. Travel is charged at 45p per mile return, calculated from CH49.

Do you need parking?

Yes. Parking is required on site to allow us to unload food, coolers and styling equipment. If parking is limited, please let us know in advance and we’ll do our best to find a solution.

Tables & Outdoor Events

Do you provide tables?

No. Tables must be provided by the venue or client and positioned in a suitable location.

Can you set up outdoors?

Yes, provided a shaded area is available. In warmer weather, food must be kept out of direct sunlight to ensure food safety.

Weather Considerations

What happens in extreme heat?

In very warm conditions, consumption times may be reduced. We’ll work with you to ensure the table is set up as close as possible to your planned timings. We’re unable to take responsibility for delays to your event that affect food safety.

Styling Equipment & Collections

Do you hire styling equipment?

Yes. Tablescape and styling items may be included as part of your booking, depending on the type and size of your event. Additional styling items can also be hired if required. We’ll always confirm what’s included when discussing your booking.

What if items are damaged or lost?

Any lost or damaged hire items will be charged at retail replacement value.

Do you collect hire items after the event?

If collection is required, a collection fee will apply in addition to standard travel charges.

Does styling equipment need to be cleaned before collection or return?

Yes. Styling equipment must be returned clean. It is the responsibility of the client or venue to ensure all hired items are cleared of food and returned in a clean condition. Additional cleaning charges may apply if items are returned excessively dirty.

Waste & Disposal

Do you remove food waste?

Unless otherwise agreed, clients or venues are responsible for the disposal of food waste after the event.

If a venue requires us to remove waste and it cannot be disposed of on site, an additional charge of £50 will apply.

Social Media

Do you share photos from events?

We love sharing our work. Unless you let us know otherwise, images taken of our food and setups may be used on our website and social media platforms. If you’d prefer us not to share images from your event, just let us know.